-Increased guest check averages by promoting specialty food items and drinks resulting in a 10% increase in attendance at
the restaurant.
• Trained onboarding and incoming servers to ensure an efficient workflow by conducting training along with my
manager.
• Spoke with customers in Mandarin and provide meal recommendations; Resulting in an increase in customer
satisfaction with foods and services.
• Conducted regular check-ins with customers to analyze customer satisfaction; Helped increase customer satisfaction by
20%.
• Increased the restaurant's online presence by posting marketing campaigns on Instagram and Facebook. Helped to
increase online followers by 20%.

• Supported day-to-day company operations by recording the scheduling of buses; Resulted in buses timing efficiency.
• Managed regular daily maintenance of buses, vehicle dispatch by tracking maintenance data through Microsoft Excel
and reporting to general manager, resulted in an increase of 30% in customer satisfaction.
• Attended Operation team’s weekly meeting and assistant training session; resulted in gaining better knowledge on
Autonomous bus equipment and installations.
• Designed Microsoft PowerPoint presentation and set up weekly zoom meetings by gathering meeting agenda and
information from each department.