- Portals
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Vancouver, British Columbia, Canada
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Skills
Achievements



Latest feedback
Recent projects

Improve our Sales funnel
Our company sells a complex line of products for walking multiple dogs. The main problem we are trying to solve is to improve our understanding of user experiences, so we can better inform the customer on what they need to purchase in their particular scenario. We would like to understand our strengths and areas of improvement from a customer perspective. This will involve several different steps for the students, including: Conducting background research on customer journey mapping, our products and customers. Analyzing customer responses from surveys and interviews. Defining the phases and touchpoints of the purchasing process. Incorporating user actions, emotions, goals, and pain points in the customer journey map. Proposing solutions to minimize pain points while meeting business goals. Bonus steps in the process would also include: Developing multiple customer journey maps to account for different experiences and paths.

Domain Valuation based on Opportunity Cost Analysis for Global Brands
Parador Interactive Inc seeks to understand the financial impact on global brands (specifically manufacturing & hospitality) valued at $300M or more that do not own their corresponding .com domain names. The project involves conducting a comprehensive market analysis to identify the potential lost opportunity costs associated with this gap. Learners will explore how the absence of a .com domain can affect brand visibility, customer trust, email security and overall market presence. The goal is to provide insights into the economic implications for these brands and suggest strategies to connect with and educate these global companies and their shareholders on the true financial losses and damage to their global brand. This project will allow learners to apply their knowledge of market analysis, brand management, and digital marketing strategies to a real-world scenario in support of determining valuation of .com domain names. - Analyze the current and market landscape for global brands without .com domains. - Assess the potential financial impact and lost opportunities for current global brands with sales over $300,000,000USD - Explore consumer behavior and brand perception related to .com domain ownership vs. localized country domains such as .de (Germany) and .es (Spain) - explore actionable strategies, associated costs and length of time needed for global brands to enhance their digital presence vs acquisition cost of .com domain
Work experience
Research Analyst
Magnify Access Inc.
December 2024 - January 2025
• Conducted research on accessibility, including disability demographics, workplace accommodations, and gaps in employment for
individuals with disabilities.
• Developed a function-based taxonomy to classify disabilities by functional presentation, enabling an algorithm to guide user-specific
accommodation workflows.
• Designed workflow diagrams using MindMeister to create a structured, person-centered taxonomy, focusing on functional domains (e.g.,
Physical, Sensory, Cognitive, Mental Health, Neurodivergence).
Data Analyst
Cap Inclusive
May 2024 - June 2024
• Conducted thorough data analysis to derive meaningful insights and trends.
• Designed and developed a responsive dashboard using Looker Studio, enhancing data accessibility and user experience.
• Created detailed reports and presentations to communicate findings to stakeholders.
Software Developer
TinyHorse
January 2024 - May 2024
• Developed an AI Chatbot using VoiceFlow for Shopify, improving customer interaction through automated responses.
• Brainstormed potential user flows and created a detailed layout of options in a document to enhance chatbot functionality.