My experience in general deskside support has equipped me with the necessary technical knowledge to provide assistance to both technical and non-technical users. With a proven ability to thrive under pressure and work outside of regular business hours, I am prepared to tackle challenges head-on and ensure the timely resolution of support cases.
My excellent customer-facing skills enable me to effectively communicate with individuals at all levels of the organization, fostering positive relationships and facilitating seamless collaboration. I am adept at prioritizing tasks based on business impact, demonstrating strong organizational and analytical skills in managing multiple responsibilities concurrently.
My dedication to excellence, coupled with a "will do" attitude, drives me to continuously seek opportunities for growth and contribute to the success of the project.

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  McMaster University Continuing Education

  Hamilton, Ontario, Canada